Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).


New Author

Hello, My name is (*** SBB admin: redacted => data protection)

I bought a ticket on the sbb mobile on March 27th. According to the refund regulation, it is possible to get a refund if you cancel within 30 minutes of purchasing a mobile phone, is it possible to get a refund? But I couldn't get a refund.'m attaching the canceled ticket, so please check it. thank you so much





If the ticket state “This ticket has been refunded”, the corresponding amount is credited to the payment card used for the purchase. You have also received a refund confirmation by email, please chek your mails. 

Note: I have hidden your first and last names deleted the photo from your ticket for data protection reasons. Do not communicate private information about the community!

Thank you for your understanding and have a nice day.

Kind regards