REFUND SBB MOBILE

[MISUN]

Hello, My name is (*** SBB admin: redacted => data protection)

I bought a ticket on the sbb mobile on March 27th. According to the refund regulation, it is possible to get a refund if you cancel within 30 minutes of purchasing a mobile phone, is it possible to get a refund? But I couldn't get a refund.'m attaching the canceled ticket, so please check it. thank you so much

[NicolasK]

Hi @MISUN 

If the ticket state “This ticket has been refunded”, the corresponding amount is credited to the payment card used for the purchase. You have also received a refund confirmation by email, please chek your mails. 

Note: I have hidden your first and last names deleted the photo from your ticket for data protection reasons. Do not communicate private information about the community!

Thank you for your understanding and have a nice day.

Kind regards
NicolasK