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Quick ticket option is disabled in sbb app

Bani
New Member

I cannot see the quick ticket option in my app anymore. Its disabled. 

Re: Quick ticket option is disabled in sbb app

AferditaH
Moderator
0 Likes

Hello @Bani 

Thank you for you query.

We are not aware of a malfunction at the moment. Please contact ticketshop@sbb.ch.

I wish you a nice day.

Kind regards,

AferditaH

Re: Quick ticket option is disabled in sbb app

ortalsen
New Author
0 Likes

The same for me. I'm from Lausanne.

Re: Quick ticket option is disabled in sbb app

ortalsen
New Author
0 Likes

It's the same for me too (and my boyfriend). We are from Lausanne. 

Re: Quick ticket option is disabled in sbb app

Rosie
New Member
0 Likes

Hello, 

Quick tickets option in SBB application is not working for me too. 
kind regards 

Re: Quick ticket option is disabled in sbb app

JLeung
New Member
0 Likes

Hi!  I have the same problem on my app.  Had not been working for a few days.

Re: Quick ticket option is disabled in sbb app

Valmont1978
New Member
0 Likes

Have the same issue, also live in Lausanne

Re: Quick ticket option is disabled in sbb app

EleonoraS
Moderator
0 Likes

Hello @Valmont1978 @Bani @JLeung @Rosie @ortalsen 

Thank you for your posts. We just received un update on this matter:

We are aware of the error and are working on a solution. This will be integrated into a new version at a later date.

You have the following options to buy the ticket via the SBB Mobile App:

1) Select a connection in the timetable and click on "Price/Purchase".

2) Enter the starting point and destination in the "Tickets" tab without a comma.

Please excuse the inconvenience caused. I wish you all a happy Easter!

Kind regards,

EleonoraS