Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Question about Swisspass and my tickets

New Author

I have a Swisspass account in anticipation of my trip in April.  I also have my rail tickets, but I cannot see my tickets on my SBB.CFF.FFS site.  It says that I have to have a customer number, which I cannot seem to find anywhere.  So as I understand it, it is one thing to have a account, but I also have to get a Swisspasscard and since I am in the US, I will need my passport photo to satisfy the Swiss ID requirements.  Am I correct or am I missing something?


Hello @lohsnest 

Thanks for your post. 

Yes it is correct. Anyone with an email adress can create a SwissPass login and register on the website
This website is used to manage one's travelcards, invoices, personal data and so on.

With this same login (email + password) you can log in on as well, and purchase rail tickets. You can then find all of your purchased tickets under "Orders": 


To be able to purchase a travelcard, on the other hand, you need to be registerd in our SBB system, and we can only do so by verifying an ID. Once you have a customer profile on our system, you get a customer number and a physical SwissPass card (that is why we also need a photo). 

If you wish to buy a travelcard, you can do so at any SBB ticket counter as soon as you arrive in Switzerland, by bringing an ID and a photo. 
In general, most of our offers for international guests are available as e-tickets and do not require a customer number. Here you can find out more: International guests | SBB

Our colleagues from the SBB Contact Center (0041 848 44 66 88, CHF 0.08/min, 24/7) are happy to help you further should you have any questions. 

I wish you a good day and a great stay in Switzerland.