Purchased a ticket in the SBB Mobile App. Didn't notice that my user was set to purchase tickets

[Kevin208]

As the title says, I didn't notice that the app sets by default as a half fare card user, and when I received the ticket, I noticed my mistake.

What can I do now? Can I change that? Cancel the order? Can I get away with it in the train or they will ask for the card?

[Kevin208]

@Kevin208 still waiting for any response and reply

https://19216881.org/ https://1921681001.link/ https://19216801.digital/

[VlaznimA · Accepted solution]

Hello @Kevin208 

Sorry for the late reply.

You can enter or adjust the travelers in the SBB Mobile App. Please check if "no discount" is selected for you. If not, you can correct it in the settings or just before buying the ticket.

For more information about the SBB Mobile App or refund requests due to incorrect ticket purchases, please contact the SBB Contact Center at +41 (0)848 44 66 88 (CHF 0.08/min.) or send an email to ticketshop@sbb.ch.

Greetings, VlaznimA.