Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Purchase fail but money deducted

New Author


i tried to purchase a super saver ticket and got deducted money from my Twint account but I received an error message and haven’t got the confirmation. I would like to receive the ticket confirmation or for a refund. Thank you for your support. 


Pendler/in (Bronze)

Hello @Valentine1 

As long as you do not receive a confirmation by mail, the purchase is not completed and the payment is only pending. With Twint, the payment is only pending and then reversed by Twint within 10 days. With Twint there are sometimes interruptions in the payment process, so that the transaction is not completed by Datatrans. I recommend you to try the purchase again and otherwise use another payment method.

Kind regards, VlaznimA.