Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Problems with completing ticket purchase from UK

SOLVED
Maggsc
New Author

I’m trying to buy point to point tickets for tomorrow on the app but when it gets to the collecting payment stage nothing happens it just seems to get stuck. How can I resolve this? I have an SBB account.

1 ACCEPTED SOLUTION
RolandP
Pendler/in (Bronze)

Hi @Maggsc 

What kind of card are you using?

Did you try to buy it from the SBB Webshop at www.sbb.ch/en? When you are logged in before purchase, the tickets will be later available on the app, too.

Best regards,
Roland

War mein Beitrag hilfreich? Dann freue ich mich über einen Like oder die Markierung als Lösung :: Was my reply helpful? Thank you for giving it a like or mark it as solution.

View solution in original post

2 REPLIES
RolandP
Pendler/in (Bronze)

Hi @Maggsc 

What kind of card are you using?

Did you try to buy it from the SBB Webshop at www.sbb.ch/en? When you are logged in before purchase, the tickets will be later available on the app, too.

Best regards,
Roland

War mein Beitrag hilfreich? Dann freue ich mich über einen Like oder die Markierung als Lösung :: Was my reply helpful? Thank you for giving it a like or mark it as solution.

Hi, I’ve purchased via the website now without any isssues, and yes the tickets also appear in the app now!

thanks for your response