Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Please Check my ticket

New Member

Good morning.

I'm Hyeonjin LEE from south Korea.

Today I reserved 3 Ticket

(From grindelwald 15.02.2018 To Milano 15.02.2018)

and i already paid 216CHF. (Samsung card/Master card)

But I can not found my ticket in website or Mobile App.


Please Check my ticket and reply to me.

my email address is















Hi @ route1113

If you have placed an order without logging-in, we require the following particulars:

- What are the first six digits and the last four digits on your credit card?
- E-Mail address (with which you have ordered the Online Ticket):
- Order date:
- Name of orderer:

Please send this information to

If the order was placed by logging-in (recommended) under - Login, then the Online Ticket is still at your disposition. In case the just placed order cannot be found under "Orders", then the order did not take place and we have subsequently not debited your credit card. You may open and print the relevant ticket anew at any given time.

Kind regards