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JonsHiles
New Member

my ticket is from zurich hb to intetlaken via bern on 2190928. just know train to interlaken at 21:06 is cancelled. i'm now on the train to bern . would youplease tell me how to get to interlaken west from bern? i need to get to inerlaken today. reference number is 42741333 42741334 42741335

1 REPLY
FatimaH
Moderator

Hello @JonsHiles 

On our community platform mostly travelers help each other. If within 24h no solution was found among the users, they will receive it from us moderators. For urgent inquiries or concerns, you can contact an SBB ticket counter or call our Contact Center on 0848 44 66 88.

Kind regards,
FatimaH