Payment not working

[Ian]

I have a a samsung S7 on android version 7.0  For the last 2 days I have been unable to pay for a mobile ticket as I get the message that my device needs to be Anroid 5.0 or above?

[Wilmer987]

If you reached this amount, ask your bank to increase the limit, wait until your card can be charged again, or make a payment with a different payment method download shareit

[NicolasK]

Hi @Ian

Thank you for your request.

We don’t have any problem with Samsung S7. In this case, I suggest you to contact the specialists of the Ticketshop (ticketshop@sbb.ch).
My colleagues will be able to help you.

I wish you a nice day.

Greetings
NicolasK

[Ian]

It actually worked yesterday afternoon without issue. I'll keep an eye on it and contact the ticketshop if it happens again. Thanks for responding.

Ian