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Payment method error

Feldi142
New Member

There seems to be an issue with payment method error PAY-1. Can’t add a new method and can’t pay at all. 

1 REPLY
GiorgiaB
Pendler/in

Hello @Feldi142 

Thank you for your question.

Yesterday there was a general issue with the website and the mobile app. Today it works again without problems.

I wish you a nice day.

GiorgiaB