Payment method adding problem

[JinSeokLee]

Hello! My name is Jin Seok Lee from Republic of Korea. I am going to book several tickets to visit Swiss. But when I reach to payment section, I try to add my check card to pay, but error has occurred. Even though I type it correctly. The error code is DTR- 1403.

[ManuelaPf]

Hi @JinSeokLee

Please contact our online/mobile support directly so that my colleagues can control the case with you. Call +41 848 44 66 88 or send an e-mail to ticketshop@sbb.ch.

Kind regards
ManuelaPf

[Eunjieunji]

Hello! I also have a problem of adding payment method. Other cards are added, but the card that I want to use is not added especially. The app said ‘authorization error’ and error code was DTR-3. And the card company said the card I want to use doesn’t have matter.

[NicolasK]

Hi @Eunjieunji 

Thank you for your request. 

The following payment options are accepted:

• Mastercard.
• Visa.
• American Express Schweiz.
• Diners Club.
• MyOne.
• TWINT.
• Apple Pay.

See also: https://www.sbb.ch/en/timetable/mobile-apps/sbb-mobile/faq.html

For more information about your credit card, please contact directly your card company.

Best regards
NicolasK