Partial refund Snow and Rail

[Juanan15]

I just bought a Snow and Rail ticket to Arosa (Zurich Hb-Chur and return). By mistake I bought the train that departs at 18:05 for a friend and the one departing at 18:08 for me. Can I change it or get a refund to book the other and travel together?

Thanks

[uebe · Accepted solution]

Hi @Juanan15 

In this case, I would encourage you to contact the SBB Contact Center at telephone +41 848 44 66 88 (CHF 0.08/min.) (available 24/7, sometimes you may be required to wait)

Maybe they can adjust the ticket.

LG, uebe

[Ex-Bähnler]

Hallo @uebe 

Gilt denn beim Snow and Rail-Angebot eine Zugbindung?  Oder ist das Ticket für jeden Zug gültig? Ich habe das auf der Webseite der SBB nicht herausgefunden! 

Gruss, Reto