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PAY-2 error

New Author

Hi SBB Team

I logged in to SBB app and tried to purchase a ticket but kept getting pay 2 error.
I removed and added again my payment method but the error was the same.
I updated the app as well but that did not help.
Could you please advise what can be done here?

Thank you for your suppport!

Kind regards


Hello @AnnaAllschwil 

Thank you for your question.

It really depends: differents error codes have different meanings but can mostly be solved. 

Try logging out and back in in the App: if this does not work, delete the App and download it again. 

If you still do not manage to solve the problem, check the FAQ here or fill out the form: SBB Mobile | SBB help & contact

You will be required to give information about your device (brand, model), about the App (version) and so on. 

It is always helpful if you have a screenshot of the error as well. 

I wish you a nice day