Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Online SBB Ticket is Okay ?

New Author

Hello guys,
We have purchased an online ticket using a mobile device from Spiez to Interlaken. We did not use the app (although in hindsight probably should have) to purchase this ticket. We do not have access to a printer but received a PDF file containing our ticket with a QR code.

Will this be sufficient to show the ticket inspector on our mobile device? We cannot get the ticket to transfer onto the app either. We have tried using the app to scan the QR code but that will not work.

I feel like the PDF file should be enough, however some of the rules are making us second guess whether or not a physical paper copy is required.



Pendler/in (Bronze)

Hello @emmyfreed24 

You can also show the ticket as a PDF, without printing it. However, the traveler is thus responsible to still have enough phone battery during the trip or in case of emergency to print out the tickets just. If you do not buy a ticket in the app, you cannot integrate it afterwards. Only tickets purchased in the app will be displayed in-app.

You can also get more information from the Contact Center at 0848 44 66 88 (CHF 0.08/min.).

Have a nice day.

Greetings, VlaznimA.