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No ticket from App but money taken from card

New Member

Sunday 01 March at 14.30hrs.  Ticket purchase via App is not working ‘Ops something went wrong”.  My banks shows 3 deductions for the tickets, my wife’s bank shows 5 deductions.  Will we get an automatic refunds?


Hello @Craig1 


f you have placed an order without logging-in, we require the following particulars:


What are the first six digits and the last four digits on your credit card?

E-Mail address (with which you have ordered the Online Ticket):

Order date:

Name of orderer:


Please send this information to


If the order was placed by logging-in under

then the Online Ticket is still at your disposition in the SBB Ticket Shop. In case the just placed order cannot be found on the right side under "My account" » "My orders" then the order did not take place and we have subsequently not debited your credit card. You may open and print the relevant ticket anew at any given time.


Kind regards

Manuela Pf

New Member

Same here. 3 deductions but still no ticket!