No reply from contacting request/complaint form, is this normal?

[sbbnofraudpls]

Hi all,

I wonder if anybody also experience this: No reply from contacting request/complaint form on SBB website. I want to know if this is a common issue, or is this just happening to me/a few people. And if this has anything to do with me speaking English, or has a foreign name. I get the sense that some swiss people dont like foreigners. But it is a little disturbing to be contently ignored by an infrastructure business...

[NadineS]

Hello @sbbnofraudpls 

Thank you very much for your enquiry.
We are currently receiving a lot of enquiries, so there may be a longer waiting time. For urgent requests, we recommend that you contact us by phone. We can be reached on 0848 44 66 88 (CHF 0.08/min).

Greetings and have a nice day. NadineS