Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
You will not receive a copy of the purchase confirmation at the ticket machine. If you have renewed your subscription online, you can download the purchase confirmation under your orders at www.sbb.ch.
If you would like to have a receipt from your online purchased tickets you can do this as follows: Log on to www.sbb.ch with your SwissPass login. At the top right under your initials you have a section "Orders". Here you can enter the desired date and you will receive a receipt for your desired period.
Wow - this is really complicated for something that simple- in my public transport App in Hamburg I can get a proper tax receipt printed with in one click- isn’t there an easier way?
Switzerland is not really technological. They cant make a single app in a clear manner. Unbeliavable. No public wifi in trains or stations... pfff total crap
If you bought a ticket for a trip within Switzerland you can also print out your ticket from the confirmation e-mail that you received after the purchase.
If you have purchased tickets on sbb.ch, you'll find your orders by logging-in on http://www.sbb.ch/en/meta/login.html under "My account" and "My orders".
