Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
Unfortunately, I cannot cancel or change these tickets via this communication channel. Please contact our Ticketshop directly under the number +41 848 44 66 88 (option 2) or by mail (ticketshop@sbb.ch)