Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
It depends on your ticket whether it can be refunded or exchanged. I recommend you to submit us your order number by e-mail if you bought it online: ticketshop@sbb.ch. We will look into this matter and refund if applicable.
