Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Need to cancel my ticket

juancgonzalez74
New Author
‎13.10.2017 21:20

Hello, I bought a ticket from Basel to Zurich Airport but the name on the ticket is mine, and I was trying to buy the ticket for my wife. Is it possible to cancel this order to buy the new one for my wife?

Ticket-ID: 539650728518 / 336937717787

Order No: 401398796 

Thanks in advance

Juan

0 Likes
2 REPLIES
MarinaZ
Pendler/in
‎14.10.2017 15:50

Hello @juancgonzalez74

Thank you for your request.

The supersaver ticket we can't change. For a refund from the ordinary ticket please contact our Online-Support ticketshop@sbb.ch.

Kind regards,

MarinaZ

0 Likes
In response to MarinaZ
ShravanKumar
New Author
‎18.10.2017 06:55
fhuaihfiuasbf
0 Likes

Contact

SBB The Swiss Railway
Passenger Traffic / Digital Business
Wylerstrasse 123/125
3000 Bern 65
Switzerland

SBB Community

Clients help each other:
The SBB Community is the digital center for questions about the railway and everything in connection with it.

Social Media

The company