I was going through something in the SBB app and by mistake I booked a ticket to Interlaken from EPFL. I dont know what happened it just got booked. Can you please tell me if I can cancel the ticket. I booked it a few min back and its valid for today. But I am not planning to travel it just was mistake an I setup my credit card and then something got clicked and suddenly the ticket was booked.
The order no. is 110886532
Article No. : 000125
OT 6897 2173 4330
Please kindly help me out here this ticket was booked by mistake. Please understand and kindly help me refund this.
I have the same problem, browsing for a ticket for next week and because your mobile app has my credit card details I suddenly have a ticket for today which I don't want and did not order. Really puts me off using the app.