Money deducted no tickets

[Harsh]

Hi,

i purchased 2 standard tickets from Paris to Lausanne for travel on Tuesday 03.03.2020 for CHF180. The money got deducted from my credit card but I did not get the tickets and rather got the message “Unable to connect to authorization system. Please try again later.” Why did this happen? How do I get the booked tickets / the refund?

Thanks.

[GiorgiaB · Accepted solution]

Hello @Harsh 

Thank you for your query.

Normally when you make an online purchase you receive immediately an email as confirmation. If you didn't receive a confirmation mail with the ticket, it means that the payment didn't go through and the credit Card was not debited.

Tip: Check your next credit card statement / bank statement.

Kind regards.

GiorgiaB

[GiorgiaB · Accepted solution]

Hello @Harsh 

Thank you for your query.

Normally when you make an online purchase you receive immediately an email as confirmation. If you didn't receive a confirmation mail with the ticket, it means that the payment didn't go through and the credit Card was not debited.

Tip: Check your next credit card statement / bank statement.

Kind regards.

GiorgiaB

[Harsh]

Hello @GiorgiaB,

Thanks for your reply. I have already checked with my credit card company and they have confirmed that the amount has been deducted. And I have checked inbox and junk mail in my e-mail and trips in sbb, but the trip is not showing up. Can you please suggest how I can get the refund?

Thanks and Regards,

Harsh

[Singh28anju]

Hi, 

Did u get the ticket confirmation later? Or amount back to your account?

The same happened with me that amount got deducted but no ticket confirmation has been sent. 

[Singh28anju]

Hi,

did u get ticket confirmation later or amount back to your account?

[Singh28anju]

Hi,
I booked a ticket today from Frankfurt Flughafen to Zürich gn for date : 3rd October.
The amount for the ticket for deducted from my account but I have not received any ticket confirmation yet.
Could you please confirm if the ticket is booked or not?
If not will I get the amount back to my account.

[Singh28anju]

Hi : @Harsh 
Did you get your ticket confirmation later? or amount back to your account in case ticket was not booked?
Same happened with me today so just wanted to check.

[Harsh]

Hi Anju, The ticket wasn’t booked and the amount was refunded back later.