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Money Deducted but no confirmation received

Harsh1012
New Member
‎04.06.2023 20:20

Hello! We were making the booking of train tickets from Interlaken ost to Milan for 10th July. My money got deducted on 4th June 2023 at 23:34:54 IST. However, I could not find my tickets on the order section or received any email for the same. Can I please know if my tickets are booked? And if no, then can you please refund my money.

1 REPLY
FatimaH
Moderator
‎05.06.2023 07:47

Hello @Harsh1012 

Thank you for your query.

Please contact our SBB Contact Center directly on 0848 44 66 88 or from abroad +41 51 225 78 00 or a ticket counter at the station.

I wish you a good day.

Kind regards,
FatimaH

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