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Money Deducted but no confirmation received

New Member

Hello! We were making the booking of train tickets from Interlaken ost to Milan for 10th July. My money got deducted on 4th June 2023 at 23:34:54 IST. However, I could not find my tickets on the order section or received any email for the same. Can I please know if my tickets are booked? And if no, then can you please refund my money.


Hello @Harsh1012 

Thank you for your query.

Please contact our SBB Contact Center directly on 0848 44 66 88 or from abroad +41 51 225 78 00 or a ticket counter at the station.

I wish you a good day.

Kind regards,