Link Swiss pass to SBB app

[larabaeri]

I have a new phone and tried to link my Swiss Pass to the app multiple times. I enter my Swiss Pass number and the zip code and when I click "link" all it does is charge and nothing else. I've already linked my Swiss Pass account, I just can't link my card. 
I've tried in the app and in two different browsers, but nothing changes.
Is there a solution to this problem?

[larabaeri]

No, I still have problems. I can‘t even link my swiss pass to my swiss pass account. I wrote a support ticket just yesterday because I don‘t have the time to call them…

[EllenvS · Accepted solution]

Hi @larabaeri 

For data protection reasons, please call us so that we can give you the support you need.

SBB Railservice +41 848 44 66 88 (CHF 0.08/Min). If you are calling from abroad and this number doesn't work, please try +41 51 225 78 00. 

I wish you a great day. EllenvS.

Have a nice day. EllenvS.

[ppakala]

Do you guys have a whatsapp number I could call? Thanks!

[MelanieD]

Hello @ppakala,

Thank you for the request.

No we do not have an Whats up number.

The number you can call from Switzerland is: Tel. 0848 44 66 88,(CHF 0.08/min.).

From Abroad is: +41 51 225 78 00

I wish you a nice evening
Kind Regards MelanieD

[jswirt]

 I'm having the same issue. I found my customer number but neither my zip code (part of my US address) nor my area code (part of my phone number) work for the postcode.  I tried both numbers to call but the call will not complete from the US.  Can someone help?

[jswirt]

I tried to call the number, I cannot understand what the message says.  I sat on hold for 5 minutes (paying international rates) and no one came on the line.  I travel TOMORROW!  I've been trying to get this fixed for 2 weeks.  I'm officially panicking. SBB sends us to Rail Europe, Rail Europe sends us to SBB and no one has any record of our tickets!

[cwong47]

were you able to get this resolved? i am having similar issue trying to figure out the postcode....