Issues seeing route in the App

[CMR81]

Hello,

I recently downloaded the SBB App. I have upcoming train reservations, but when I select the “upcoming trips” tab, and select one of my trips, it just comes up with the Ticket barcode— not the route. So I have no way to see platform information, train changes, etc. 

This is problematic as my last train had a platform change and I had no way of knowing this easily in the app (without looking up my route like I was purchasing a new ticket.)

My daughter lives here and her app’s “upcoming trips” display is different— it does indeed show the route and platform. 

Is there a setting or something I can do to fix this frustrating issue? I have some complicated train trips coming up with tight connections and I need to have clear access to the route and platforms for those journeys.

Thanks for your help!

[Dntpw1]

We are March 7, 2022 and this problem still exist. Not to mention CFF charges you for calling them to solve their problems..... why am I not suprised?

[NadineS]

Hello @CMR81 

Please contact the SBB Contact Center so that we can check your request in detail. They are available 24 hours a day on 0848 44 66 88 (CHF 0.08/min.).

Greetings NadineS