Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Issues seeing route in the App

New Member


I recently downloaded the SBB App. I have upcoming train reservations, but when I select the “upcoming trips” tab, and select one of my trips, it just comes up with the Ticket barcode— not the route. So I have no way to see platform information, train changes, etc. 


This is problematic as my last train had a platform change and I had no way of knowing this easily in the app (without looking up my route like I was purchasing a new ticket.)


My daughter lives here and her app’s “upcoming trips” display is different— it does indeed show the route and platform. 

Is there a setting or something I can do to fix this frustrating issue? I have some complicated train trips coming up with tight connections and I need to have clear access to the route and platforms for those journeys.

Thanks for your help!

New Author

We are March 7, 2022 and this problem still exist. Not to mention CFF charges you for calling them to solve their problems..... why am I not suprised?

Traveller (gold)

Hello @CMR81 

Please contact the SBB Contact Center so that we can check your request in detail. They are available 24 hours a day on 0848 44 66 88 (CHF 0.08/min.).

Greetings NadineS