I want to add the ticket I bought(before sign up) to mobile.

[bonny4357]

Hello 🙂

I signed up as a member yesterday.

I want to add the ticket I bought(before sign up) to mobile.
(= I'd like to see the ticket on mobile SSB not paper)

What should I do?

[FatimaH]

Hello @bonny4357 

Thank you for the query.

Any tickets purchased without a login cannot be displayed in the SBB Mobile App and must be printed out.

Kind regards,
FatimaH

[ajlaut]

Why? Is this still the case in 2020?

[NicolasK]

Hi @ajlaut 

Tickets which where bought before you have signed up, cannot be shown on the mobile app. If you have bought tickets without a login they have to be printed out.

More information about Mobiletickets under: https://www.sbb.ch/en/timetable/mobile-apps/sbb-mobile/faq.html 

Regards
NicolasK