I keep getting a message that my payment authorisation has failed on the app (credit card is fine)?

[WillowWyatt]

Today I tried to purchase tickets via the app for the first time. I have tried twice and each time get a message that the payment authorisation failed. However, I know that the credit card information is correct and I have called the credit card company to confirm that the card has not been blocked for some reason.

[thomaskin]

Same thing happened to me. i tried to book it failed.. for me this first time it getting this error in page. at that time i used my another credit card that also same thing showing its declining the card... kindly help with this team

[AferditaH]

Hello @WillowWyatt 

Thank you for your query.

We are not aware of any technical issues at the moment.

In order for this to be checked, I recommend that you contact the specialists by e-mail at ticketshop@sbb.ch.

I wish you a nice day.

Kind regards, AferditaS