Betreff: I forgot to stop my easyride while trivalling

[Shunqing]

This morning I take the train from Zurich oerlikon via zurich HB to Milano Lambrate. I have bought the ticket from Zurich HB to Milano. So, I turned on the easy ride from zurich oerlikon to zurich HB but I forgot to stop that afterwards. Could I get my ticket refund? 

Many thanks. 

[EllenvS · Accepted solution]

Hi @Shunqing 

We also have an English SBB community. Please always ask your questions in the correct community language so that other users can also benefit from the discussions on the various topics. We thank you.

Please use the contact form on sbb mobile for your refund request. To find the contact form, please proceed as follows:

- Open the SBB Mobile App and the Easy-Ride fonction. Select please the mentioned trip. There, select “Report problem with journey” and fill in the form. Customer service will check your journey and contact you directly.

I wish you a good week. EllenvS.

[Shunqing]

Mandy thanks for your kindly reply. And terribly sorry for my careless question published on the wrong topic. I have forward my request on the right was.

Thanks again and Wish you have a pleasant day