I am getting NTW 403 error code when I search for connections

[Kenneth1]

I am on android 11 and I am trying to search for connections. However, I am getting error code NTW 403. It says that it cannot establish connection. My internet connection is working fine.      

[Kenneth1]

I reinstalled my application and now it is working.

[CAS_90]

If you Still have the Problem.

Disconect your Phone on the SwissPass-Homepage and reLogin with SBB-Mobile App. It should work

[ZoeS · Accepted solution]

Hello @Kenneth1 

Thank you for your enquiry.

The network problems sometimes only exist for a short time. Try uninstalling the app and installing it again.
If you still get the same error message, please contact the support form in the app. The specialists will deal with it there. You can also send a screenshot of the error message.

If you have any further questions, we are here for you.

I wish you a nice Sunday.
Kind regards, ZoeS