Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

How to pay with rail check in SBB app?

SOLVED
greenzie
New Author

Hi there

Can I pay using rail check while buying ticket in SBB app? If not possible, how can I actually use a rail check to pay? Only in the counter?

Thanks in advance

1 ACCEPTED SOLUTION
VlaznimA
Moderator

Hello @greenzie 

Yes, a Rail Check is only valid on a SBB counter or to send it via letter to our SBB Contact Center. But I wouldn't recommend you to send it via post letter, because it may get lost and you can't replace it.

I wish you a nice day.

Kind regards, VlaznimA.

View solution in original post

2 REPLIES
VlaznimA
Moderator

Hello @greenzie 

Yes, a Rail Check is only valid on a SBB counter or to send it via letter to our SBB Contact Center. But I wouldn't recommend you to send it via post letter, because it may get lost and you can't replace it.

I wish you a nice day.

Kind regards, VlaznimA.

Thank you so much for answering my answer VlaznimA!

It is still surprising to me in an advanced country like Switzerland, this check thing needs to be delivered manually and no online options.