Hi @Sean_CA
You will find your customer number on your swisspass card directly under your photo : 10 digits and 3 dashes in between.
Your zipcode should be the one you gave us when you ordered your swisspass.
It might be better to give us a quick call so we can give you the support you need.
You can call our rail service on 0041 848 44 66 88 (CHF 0.08/min). If you are calling from abroad and this number does not work, please try 0041 51 225 78 00.
Best regards. EllenvS.