Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Half fare travel card

Sayani
New Member

Hello, I have purchased half fare travel card on 13th May from SBB Basel Bahnhof. I haven't received the red card yet, though I myself submitted the photo, and all other relevant documents they asked for. 

Sayani Chakraborty
1 REPLY
EleonoraS
Moderator

Hello @Sayani 

Thank you very much for your request.

Usually, it takes up to 10 days to produce the SwissPass card.

In the meantime, you can use your temporary SwissPass to take advantage of your half fare travelcard right away. The provisional SwissPass can be renewed free of charge if you have not yet received your card. If you would like to renew it, please visit any Swiss railway counter.

To check the production status of your card, please call the SBB Contact Center (0848 44 66 88, CHF 0.08/Min).

I wish you a pleasant day.

EleonoraS