Half fare tickets

[Katia]

Hello, I have installed on my smartphone the app and my half-fare card is registered and appears there, but when I try to buy tickets, only full fare prices appear, no option for half-fare. Any ideas why this is happening and how to resolve this issue?

[piszone]

I don't have a half travel card, but I paid for saver day pass (11 - september) for 26CHF without knowing my information was set at 1/2(half travel card). I can't get a refund. If I buy this again, it's 52CHF which is same price without a half travel card. Is there any problem?

[SandraI]

Hi @piszone

You can actually purchase a Saver Day Pass without reduction. 

Please fill in the refund form: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request/supersaver.html

We will then cancel the wrong ticket and refund it with a fee of CHF 10.00.

Kind regards
SandraI

[SandraI]

Hi Katia and raluxandra

You can easily change the reduction during the order process and save the settings. Please find the instructions enclosed.

Kind regards
SandraI

[raluxandra]

I have the same problem. Very frustrating! I already paid several time full fare because i was not aware the price was not discounted. On the webiste everything works fine.