Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Had a problem with registering through mobile app

New Member

Hi there, the SBB Mobile app is excellent but I had just one problem with it and that was right at registration, where I was asked for my postal code and I couldn't enter it because the app wouldn't let me enter it in the format of Canadian postal codes (I am a Canadian resident). I resolved this by registering on the website and signing on through the mobile app after, but I would still like to suggest that the app developers fix this so postal codes from all over the world can be entered. Thank you

Traveller (gold)

Hi @urbanista

Thank you for your message.

We have duly noted your comments and passed them on to the department and superior concerned. We place great value on comments or feedback such as yours, as these enable us to improve and optimise our services and products.