Solved: GA expired or blocked - SBB CFF FFS Community

Mary25 · ‎09.05.2023

Why on the SBB App if I want to display my SwissPass it now says Swiss pass mobile expired or blocked while I still have a valid GA and paid the monthly fees

can you please advise ??

RolandP · ‎09.05.2023

Hello @Mary25

Your GA is valid, although there is an issue with the SwissPass Mobile. Meanwhile, you have to present the SwissPass card, as long as the technical issue with your SwissPass Mobile has not been fixed.

Are you using the latest version of the SwissPass Mobile App?

If yes, go to Profile Tab → Personal Details and hit the "Disconnect SwissPass Mobile" button there. Go to Tickets tab, and hit the "Set up" button there. Your GA should be reloaded.

Best regards,
Roland

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View solution in original post

RolandP · ‎09.05.2023

Hello @Mary25

Your GA is valid, although there is an issue with the SwissPass Mobile. Meanwhile, you have to present the SwissPass card, as long as the technical issue with your SwissPass Mobile has not been fixed.

Are you using the latest version of the SwissPass Mobile App?

If yes, go to Profile Tab → Personal Details and hit the "Disconnect SwissPass Mobile" button there. Go to Tickets tab, and hit the "Set up" button there. Your GA should be reloaded.

Best regards,
Roland

Antwort hilfreich? Danke für deinen Like oder Markierung als Lösung :: Reply helpful? Thank you for giving it a like or mark it as solution.

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GA expired or blocked