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Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

For cancellation refund request

New Member

Sorry for making inconveniences.

I decide to travel according to purchased ticket.

So I want to cancel of request for refund.

My ticket order number is (SBB Admin: ticket order no. deleted)

Please do permission so that I can make a journey.

Thank you.



Hello @tsnchoe 

Thank you for your query.

We cancelled your refund requests.

I wish you a nice day.


hallo, i also did that 

i thought my ticket was the wrong one but it’s not and i need to get on the train

please cancel my refund request quickly 

Hi @mariacandida 

We cannot cancel your refund request.

The SBB Community is a public forum, for data protection reasons, we do not have information about our customers' orders, please contact directly our hotline directly at +41 848 44 66 88 (CHF 0.08/min.) or from abroad at +41 51 225 78 00, my colleagues will inform you.

I wish you a nice sunday.

Best regards