Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Falsly charged via Twint

New Member

I was charged for a journey I didn't go on via Twint. I had to swipe Stop on a journey because of GPS issues while the train was NOT moving and waiting for departure. So the charge should've been 0 francs. However I got charged 13.90 for no reason? I couldn't reach anyone on the phone for help.


Hello @MelanieAi 

In order to report a problem with EasyRide, please proceed as follows:

Open SBB Mobile or SBB Preview app and tick the relevant journey in the «EasyRide» box. Then select «Report problem with journey» and fill out the form. Customer Services will check your journey and contact you directly.

I wish you an excellent Sunday afternoon, Rahel