FIS-1025 error

[LizaB]

I’m getting a FIS-1025 error now on my departures board for 2 of my usual route schedules. It was fine before but now it doesn’t display any scheduled trips and shows this error. I updated the app but it didn’t help.

[AferditaH]

Hello @LizaB 

Thank you for your query.

I recommend the following. Delete the application data and the cache in the settings of your smartphone. You can do this under "Settings" → "Apps" → "SBB Mobile" → "Memory" → "Clear data and cache".
This also resets the timetable favourites and the touch timetable on the SBB Mobile app.

If the problem persists, please fill out the contact form on the app under Help and Feedback. The specialists will then analyse the problem. 

I wish you a nice day. 

Kind regards, AferditaH

[RolandP]

Hello @LizaB 

Did you try resetting the departure station for which the departure board shall be displayed?

Best regards,
Roland