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Hello and welcome to the SBB Community. What would you like to do?
Purchase ticket Failed. On android Telefone, Tried many times always the same problem.
What this means?
Hi @Vittorio
I'm sorry for the problems with our mobile app.
In order to analyse the problem, we kindly ask you to write an e-mail to ticketshop@sbb.ch and to forward us the following information:
Mobile phone maker (Samsung, Nokia, Apple, etc.):
Mobile phone model (Galaxy S5, Lumia 900, iPhone 6, etc.):
What operating system (including its version) is running on your mobile phone?:
Which version of SBB Mobile is installed on your mobile phone?:
Time of the incident (date/time):
Detailed problem report (including screenshot if possible):
Steps executed until the error appears?
- Which schedule has been selected?
- Which ticket has been selected (class, outward/return, full-/half fare)?:
- Amount of the purchase?
Thanking you in advance for the effort.
Kind regards
SandraI