Error code TIF-2000 (ID: D/WvA7Q)

[Vittorio]

Purchase ticket Failed. On android Telefone, Tried many times always the same problem.

What this means?

[SandraI]

Hi @Vittorio

I'm sorry for the problems with our mobile app.

In order to analyse the problem, we kindly ask you to write an e-mail to ticketshop@sbb.ch and to forward us the following information:

Mobile phone maker (Samsung, Nokia, Apple, etc.):
Mobile phone model (Galaxy S5, Lumia 900, iPhone 6, etc.):
What operating system (including its version) is running on your mobile phone?:
Which version of SBB Mobile is installed on your mobile phone?:
Time of the incident (date/time):
Detailed problem report (including screenshot if possible):
Steps executed until the error appears?
- Which schedule has been selected?
- Which ticket has been selected (class, outward/return, full-/half fare)?:
- Amount of the purchase?

Thanking you in advance for the effort.

Kind regards
SandraI

@Vittorio

[Vittorio]

Tried again few hours later and worked. So at te moment no more problems with the App.

[Vittorio]

Few hours later was working again.