Error UTE-510

[BrettK]

I have installed the SBB Mobile App but receive an error message UTE-510. How do I fix the problem? 

[BrettK]

I still receive the same error. Cookies are enabled. Is there another solution 

[schwarzd]

Hi @BrettK 

Please try the following steps:

• Close all apps completely
• Open SBB Preview App* and log in (login should work there. If not, reset password)
• After successful login, switch to SBB Mobile App and log in.

* if not installed, here are the store links:

App Store (iOS)
https://itunes.apple.com/ch/app/sbb-mobile-preview/id1074833098?mt=8

Play Store (Android)
https://play.google.com/store/apps/details?id=ch.sbb.mobile.android.preview

If all this does not help, please contact us via the SBB Mobile support form. And mention/link to this community post.

Best regards,

Daniel

[Andriman]

Hi. I’m getting the same UTE-510 error in both apps. Login works, however, cannot make any adjustments to profile, nor enter payment methods. IoS 16.1 running on iPhone XR.

[Andriman]

Got the issue solved by logging into SBB web and completing all data fields there. After that also iOS app worked and was able to complete ticket purchase with it.

[schwarzd]

Hi @Andriman 

Please note @Carlo_CSM's comment in this thread:

https://sbbcffffs-community.sbb.ch/t5/SBB-Mobile-SBB-Preview-EasyRide/Fehlercode-UTE-510/m-p/54019/h...

Best regards,

Daniel

[RahelW]

Hello @Petr 

On your iPad, iPhone, or iPod touch, choose Settings > Safari, and then choose the Cookies section. If you're using a different browser, you can check with your provider to learn how to disable cookies.

Have an excellent day. 

Kind regards, RahelW

[RahelW]

Hello @BrettK 

In order to sign in to SBB Mobile with your SwissPass-Login you have to accept the Cookies. This is how it works:

• Open Google Chrome on your smartphone
• In the upper right-hand corner click on the 3 dots then «Settings» → «Site settings» → «Cookies» 
• Then select «allow Cookies» 
• Open SBB Mobile and sign in with your SwissPass-Login

I wish you good luck and an awesome afternoon.

Regards, RahelW

[Petr]

Hi RahelW,

Kindly provide similar instruction for an iOS, as I’ve faced the same issue and do not even have google chrome

Thank you!