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Error UTE-510

New Author

I have installed the SBB Mobile App but receive an error message UTE-510. How do I fix the problem? 

New Author

I still receive the same error. Cookies are enabled. Is there another solution 

Community Manager

Hi @BrettK 

Please try the following steps:

  • Close all apps completely
  • Open SBB Preview App* and log in (login should work there. If not, reset password)
  • After successful login, switch to SBB Mobile App and log in.

* if not installed, here are the store links:

App Store (iOS)

Play Store (Android)

If all this does not help, please contact us via the SBB Mobile support form. And mention/link to this community post.

Best regards,


Hi. I’m getting the same UTE-510 error in both apps. Login works, however, cannot make any adjustments to profile, nor enter payment methods. IoS 16.1 running on iPhone XR.

Got the issue solved by logging into SBB web and completing all data fields there. After that also iOS app worked and was able to complete ticket purchase with it.

Community Manager

Hello @Petr 

On your iPad, iPhone, or iPod touch, choose Settings > Safari, and then choose the Cookies section. If you're using a different browser, you can check with your provider to learn how to disable cookies.

Have an excellent day. 

Kind regards, RahelW


Hello @BrettK 

In order to sign in to SBB Mobile with your SwissPass-Login you have to accept the Cookies. This is how it works:

  • Open Google Chrome on your smartphone
  • In the upper right-hand corner click on the 3 dots then «Settings» → «Site settings» → «Cookies» 
  • Then select «allow Cookies» 
  • Open SBB Mobile and sign in with your SwissPass-Login

I wish you good luck and an awesome afternoon.

Regards, RahelW

Hi RahelW,

Kindly provide similar instruction for an iOS, as I’ve faced the same issue and do not even have google chrome

Thank you!