Error TUE-500

[Anne]

Hello,
Since Friday, I cannot buy any tickets both on the normal and Business apps. Is there an issue on your side?
I receive the error TUE-500 message.
Thanks

[MarinaZ]

Hello @Anne

I’m sorry about the situation. At the moment we change on a new system. We have already taken notice of the problem and we work on a solution. I recommend you to buy the ticket on our website or on a ticket machine.

Kind regards

MarinaZ

[KimberlyM]

I had am having the same issue off and on since yesterday.
I didn’t try to use the app since a last Wednesday however...

[Fap76]

I have exactly the same probleme !
Is there anybody here to answer this question ??

[Nelson]

I have the same problem, is there any solution?