Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Error NTW 503

SOLVED
Hanksy78
New Member

Tried to buy my ticket in the App. Got this error message. Cannot log in or buy tickets- was working fine last week.

any ideas how to fix this?

thank you!

1 ACCEPTED SOLUTION
VlaznimA
Moderator

Hello @Hanksy78@Cdosramos and @Tita1709 

The error should be fixed again. It was a problem with the SwissPass connections. However, I would like to recommend you to re-enter the payment method details on www.sbb.ch, reinstall the app on your mobile phone and log in again. The error should be fixed and you can buy tickets again.

If it still does not work, please send us a screenshot of the error message via the contact form on www.sbb.ch so that we can forward it to our IT specialists.

Greetings, VlaznimA.

View solution in original post

4 REPLIES
VlaznimA
Moderator

Hello @Hanksy78@Cdosramos and @Tita1709 

The error should be fixed again. It was a problem with the SwissPass connections. However, I would like to recommend you to re-enter the payment method details on www.sbb.ch, reinstall the app on your mobile phone and log in again. The error should be fixed and you can buy tickets again.

If it still does not work, please send us a screenshot of the error message via the contact form on www.sbb.ch so that we can forward it to our IT specialists.

Greetings, VlaznimA.

Cdosramos
New Author
@Hanksy78

Unfortunately, a failure on the app was reported today. The purchase of ticket its not possible, hence the 503 error noted. You can try again.

Tita1709
New Member

I've got the same problem. I guess it's a general thing.

@Tita1709 

Hello

Unfortunately, a failure on the app was reported today. The purchase of ticket its not possible, hence the 503 error noted. You can try again