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Error NTW 503

Hanksy78
New Member
0 Likes

Tried to buy my ticket in the App. Got this error message. Cannot log in or buy tickets- was working fine last week.

any ideas how to fix this?

thank you!


Accepted Solutions

Re: Error NTW 503

VlaznimA
Moderator
0 Likes

Hello @Hanksy78@Cdosramos and @Tita1709 

The error should be fixed again. It was a problem with the SwissPass connections. However, I would like to recommend you to re-enter the payment method details on www.sbb.ch, reinstall the app on your mobile phone and log in again. The error should be fixed and you can buy tickets again.

If it still does not work, please send us a screenshot of the error message via the contact form on www.sbb.ch so that we can forward it to our IT specialists.

Greetings, VlaznimA.

View solution in original post


All Replies

Re: Error NTW 503

Tita1709
New Member
0 Likes

I've got the same problem. I guess it's a general thing.

Re: Error NTW 503

Cdosramos
New Author
0 Likes
@Hanksy78

Unfortunately, a failure on the app was reported today. The purchase of ticket its not possible, hence the 503 error noted. You can try again.

Re: Error NTW 503

Cdosramos
New Author
0 Likes
@Tita1709 

Hello

Unfortunately, a failure on the app was reported today. The purchase of ticket its not possible, hence the 503 error noted. You can try again

Re: Error NTW 503

VlaznimA
Moderator
0 Likes

Hello @Hanksy78@Cdosramos and @Tita1709 

The error should be fixed again. It was a problem with the SwissPass connections. However, I would like to recommend you to re-enter the payment method details on www.sbb.ch, reinstall the app on your mobile phone and log in again. The error should be fixed and you can buy tickets again.

If it still does not work, please send us a screenshot of the error message via the contact form on www.sbb.ch so that we can forward it to our IT specialists.

Greetings, VlaznimA.

View solution in original post