Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Error ER-9501

SOLVED
carolfusteroa
New Member

I used the easy ride as always and when the control passed, I tried to show my QR CODE and it didn't appear. I closed the app and tried to slide the button an error message with ER-9501 appeared. What does that mean? 

1 ACCEPTED SOLUTION
RolandP
Pendler/in (Bronze)

Hi @carolfusteroa 

On this platform, we cannot do much for you. Please, contact the EasyRide support as only they can track down your journey history: sbb.feedback@fairtiq.com

You may find more information about the use of EasyRide here: Help with EasyRide | SBB help & contact

Best regards,
Roland

War mein Beitrag hilfreich? Dann freue ich mich über einen Like oder die Markierung als Lösung :: Was my reply helpful? Thank you for giving it a like or mark it as solution.

View solution in original post

1 REPLY
RolandP
Pendler/in (Bronze)

Hi @carolfusteroa 

On this platform, we cannot do much for you. Please, contact the EasyRide support as only they can track down your journey history: sbb.feedback@fairtiq.com

You may find more information about the use of EasyRide here: Help with EasyRide | SBB help & contact

Best regards,
Roland

War mein Beitrag hilfreich? Dann freue ich mich über einen Like oder die Markierung als Lösung :: Was my reply helpful? Thank you for giving it a like or mark it as solution.