The latest Android updates contain various mechanisms that prevent SBB Mobile from obtaining location data. Therefore, recording and completion may not be possible for some trips.
We may have a clue of some possible reasons why you are having a problem with the function "Easy Ride". Please, take a look on the text "What can I do about location problems on Android smartphones?" under the following link : Help with EasyRide | SBB help & contact
If you can't find the answer to your problem in our FAQ's, you have also a contact form at your disposal : Contact SBB Mobile | SBB
Kind regards, EllenvS