Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Easyride can't determine location in android

New Author

I have an iPhone for work and an android Samsung Galaxy S9. On the android, I start easyride and it identifies my departure point but I then get alerts that the app can't find my location. The alerts sometimes dissappear on their own.. But then reappear. I'm not an expert but I see in settings there is no option to give the app location permission "always" but only when the app is open. Could it be related? Note i used the app on this phone in the past so this is a recent regression


Hallo @adamrudny 

The latest Android updates contain various mechanisms that prevent SBB Mobile from obtaining location data. Therefore, recording and completion may not be possible for some trips.

We may have a clue of some possible reasons why you are having a problem with the function "Easy Ride". Please, take a look on the text "What can I do about location problems on Android smartphones?" under the following link : Help with EasyRide | SBB help & contact

If you can't find the answer to your problem in our FAQ's, you have also a contact form at your disposal : Contact SBB Mobile | SBB

Kind regards, EllenvS