EasyRide ticket did not show up during travel

[chrisEDX]

On November 30 and December 7, I started easy ride journey at Zurich Mainstation. I am 10% certain the app started working properly as I was issued the ticket. When the ticket officer showed up, there was no ticket in my SBB app any more. Now I, I am sitting on CHF 110 fines. As I have no ticket in the SBB app, I cannot report a problem. How do I proceed?

[ncarrillo]

Happened to me today, there is no way to prove it as appearing on the system it shows like I did not purchase it 😞 Also got a fine... I sent an email, I hope they can help me.

[sophiam]

Same just happened to me.... 

[RahelW · Accepted solution]

Hello @chrisEDX 

I can't find out why your EasyRide ticket was not displayed/calculated in the app. Please fill out this contact form to find the error and a solution for it. Contact SBB Mobile | SBB

I wish you an excellent start into the new year.

Regards, RahelW