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Easy ride not working after reactivating location

New Member

easy ride was not working due to the app’s inability to precisely locate me. I switched location on and off in the iOS>SBB settings, then got stuck with the message “location access is insufficient or deactivated” effectively killing the easy ride feature altogether.

Quitting the sbb app and relaunching doesn’t help.

Sounds like a bug to me

Using app v. 9.10.0 (140), iOS 13.3, iPhone 11 Pro

New Member

Same problem to me


Hi @Dokterdok

Thank you for your request.

If you enter the SBB Mobile app settings of "Location" => "Always", it works perfectly.

You will find all the information under the following link: 

Best regards


@NicolasK , the 'App Settings' option itself doesnt seem to be activated for me.

Please let me know where do I change the "Always" option in

Hello @Abhi 

I recommend you delete the app and reinstall it. Use the following link to help you.

If the problem persists, contact our specialists at the following number.
0848 44 66 88 (CHF 0.08/Min.)

Kind regards, SandrineS

Hello Easy Ride is not working in Zurich and I am getting an EV01 error message.

This is hugely frustrating as I enjoy using Easy Ride.

Many Thanks


Hello @Taggart123 

Thank you for your query.

Contact EasyRide directly via contact form. You will find this on the SBB Mobile App.

I wish you a nice day.

Kind regards,


Any answer to this problem?