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Easy ride does not check out since 1 hour

New Member

My easy ride is not terminating and i am on the train to disentis with another ticket 


Hello @msouiai 

Thank you for your query.

In order to report a problem with EasyRide, please proceed as follows:

Open SBB Mobile or SBB Preview app and tick the relevant journey in the «EasyRide» box. Then select «Report problem with journey» and fill out the form. Customer Services will check your journey and contact you directly.

I wish you a nice day.

Kind regards, GiorgiaB