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Back End tour

Double booking

JIYOON
Visitor

Hello

I booked the tickets  (order no: 458431276 / ticket-id: 050864989098571543035607)

2 people (JIYOON EOM / HyunJu Kim).

But,

When i checked my ticket at 13:26 05/03/2019 ,  the ticket is canceled.

so i think the ticket is canceld and my paid was refund. But its not refund.

 

and i booked new ticket

but i made a reservation twice by my mistake

order no.462574064/462576099/462577947

 

All of that paid already.

I wanna cancel the ticket execpt my original ticket(first booking ticket)

so pls help to cancel it. Thanks

1 REPLY
FatimaH
Moderator

Hello @JIYOON 

Thank you for your query.

We cannot make any changes to your tickets. Please contact directly our ticketshop by e-mail: ticketshop@sbb.ch.

I wish you a nice day.

Greetings,
FatimaH