Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Delayed train

SOLVED
SASO1
New Member

Hi,

The train from Frankfurt to Zurich via Basel which was scheduled at 02:45 am on 22/05 has been delayed for over an hour which will make me miss my connecting trains at Basel and Bern.

 

What should I do?

1 ACCEPTED SOLUTION
MelanieD
Moderator

Hello @SASO1 ,

Thank you for your request.

In such a case, please use the following online form for compensation for international delays: Compensation application for delays on international journeys | SBB help & contact

Have a nice day
Kind regards MelanieD

View solution in original post

1 REPLY
MelanieD
Moderator

Hello @SASO1 ,

Thank you for your request.

In such a case, please use the following online form for compensation for international delays: Compensation application for delays on international journeys | SBB help & contact

Have a nice day
Kind regards MelanieD