Day Pass Question

[Stephkv]

Hello, can someone please confirm that I bought the correct ticket. I am traveling on December 28 and January 4. For both days I want to travel 1st Class. I purchased “day class upgrade” for chf 52. Is that correct? Or did I need to purchase a first class day saver pass? If it is incorrect can I get a refund?

[SandrineB]

Hello @Stephkv 

The day class upgrade is only valid if you have a general abonnement or a day travelcard with half fare card. To travel you need a ticket in first class, a Saver Day Pass or a point to point ticket. These can be bought on our website. The Saver Day Pass you can purchase under the following link: https://www.sbb.ch/en/travelcards-and-tickets/tickets-for-switzerland/1-day-travelpass/saver-day-pas....

Regarding the refund of the incorrect ticket, please contact our ticketshop support: ticketshop@sbb.ch

I wish you a nice afternoon.

Greetings, SandrineB